Frequently Asked Question

Notebook - On center Warranty
Last Updated 8 months ago

Notebook - On center Warranty

The service of “On Center warranty” meets the end user requests to restore the functions of notebook at the state of art the state of art of leaving the factory. The refresh of software programming and added peripherals are to consider actions out of warranty. For this purpose, a technical-logistical department is in place to carry out the repair at Yashi Italia's centralised technical service centre.

Yashi Italia will repair or replace any defective product, or parts of it covered by the Warranty, using new / factory-repaired parts or complete devices. Replaced parts and all replaced devices will become property of Yashi Italia.

The service is provided exclusively at Yashi technical department, charges for transporting the goods are borne by the customer, charges for returning the goods to the customer once the defectiveness of the product has been confirmed, are borne by Yashi Italia. In all cases of shipment by carrier, the use of the original packaging or suitable packaging is absolutely required.

- Effective date

The service shall run from the date of sale of the product upon presentation of the sales document showing the serial number of the product.

In the absence of adequate documentation, the warranty shall run from the production date recorded in the Yashi Italia information system.

Yashi Italia protects resellers and distributors by considering a tolerance of up to six months for distributors and up to two months for resellers between the exit invoice from the parent company and the invoice to the end user shown with the invoice/receipt request.

- Operating methods for the technical assistance under warranty.

The warranty needs to be approved by Yashi Italia through declared authorization and number of return (RMA- return merchandise authorization).

It is possible to open a new ticket at the and to fill the necessary information for receiving the best assistance service under warranty.

You will be asked to provide the serial number written on each product and the copy of invoice of purchase, in addition to all the important infos to diagnose the technical issue. Any photos can be uploaded to shorten the times of resolution.

- Timing of resolution

The service is provided in time with the return of product in the laboratory and the availability of spare parts. No precise times will given.

At the moment of the purchase of the product, it is preferable to consider a short period without the notebook if under repairing.

-Warranty Limitations

Yashi is not liable in any way for data loss suffered by the customer even in the case of hardware failure.

Parts of Notebooks subject to normal wear and tear (hinges, keypad, touch pads, cables, external parts, flaps, Card and PCmcia slots, etc.) are not covered by warranty.

Visible damage from accidental shock. Being devices mainly used in mobility, notebooks are by their nature exposed to risks of accidental damage or falls. Yashi Italia reserves the right not to recognise the conformity guarantee in cases where it is evident that the device has suffered visible signs of shock and gravitational stress, scratches that compromise the functionality of touch screens.

Battery defection. The battery, as a component subject to wear and tear has a 12-month Limited Warranty, Yashi Italia will replace batteries with less than 50% capacity compared to the original battery.

LCD panel defection. This component is covered by a 12-month warranty, limited to products with up to 4 defective pixels or subpixels that are not part of the same RGB triad (3 in peripheral areas, 1 in central area).

Preinstalled software and updates. Any pre-installed software, including the operating system, is supplied at the state-of-the-art of factory and is not covered by the warranty. In particular, Yashi Italia does not guarantee that the operation of any software supplied with your Smartphone will be uninterrupted or fault-free or will otherwise meet your requirements. Yashi Italia does not guarantee the compatibility or compliance of the system with new versions and updates of the preinstalled software; each user is responsible for malfunctions caused by updates of the preinstalled software or other applications.

All faults due to carelessness, negligence or wilful intent on the part of the user involved, accommodation without adequate ventilation or near excessive sources of heat or magnetic fields, modifications, faults resulting from inefficiency of the user's electrical system, lightning, flooding, damage to the system by incorrect installation of third-party products (e.g. memory cards), by viruses or other software tampering of any kind are handled as extraordinary interventions for a fee.

Interventions to restore the original pre-installed software, attributable to hardware failure, are to be borne by the service department and limited to the state of the art upon leaving the factory.

Any works that turn out to be attributable to non-contractual causes or additional services provided shall be charged to the user according to the official non-contractual extra services rates below and do not include spare parts.

Fees are settled directly with the technician with payment upon completion of the repair.

Non-payment for out-of-warranty work automatically implies suspension of the service.

Rates excluding VAT for Extraordinary Interventions outside the contract* (spare parts excluded)

* Out-of-contract interventions are understood to be the services provided in the cases described under "Service Limitations".

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